Based on your recent experience in the role of customer service representative (phone or emai) what 3 principles/beliefs do you believe where reinforced by this exercise.
Example: I experienced that many callers used the words "ya" and "um" while speaking. You should be conscientious of using full sentences and avoiding slang.
Monday, October 22, 2007
Wednesday, October 3, 2007
Adding a little DISNEY to your resort
Imagine: You have been engaged to integrate Disney customer service elements a ski resort settings.
Task: Develop one strategy to enhance the customer experience at your resort.
Example:
SHOW: I believe that one simple way that we could enhance the customer service experience is to instill in our staff that when they are in front of guests, they are on stage:
In Costume; name tags and uniform
Playing the part; role model behaviors, consider the impact on the customer when walking onto resort property and seeing three employees out front smoking.
Task: Develop one strategy to enhance the customer experience at your resort.
Example:
SHOW: I believe that one simple way that we could enhance the customer service experience is to instill in our staff that when they are in front of guests, they are on stage:
In Costume; name tags and uniform
Playing the part; role model behaviors, consider the impact on the customer when walking onto resort property and seeing three employees out front smoking.
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