Put a little Disney at your Resort

Imagine: You have been engaged to integrate Disney customer service elements a ski resort settings.

Task: Develop one strategy to enhance the customer experience at your resort.

Example:

SHOW: I believe that one simple way that we could enhance the customer service experience is to instill in our staff that when they are in front of guests, they are on stage:

In Costume; name tags and uniform

Playing the part; role model behaviors, consider the impact on the customer when walking onto resort property and seeing three employees out front smoking.

Your Experiences

http://www.joelonsoftware.com/articles/customerservice.html

This article is great food for thought.

I am interested in your experiences as a customer;

Did you find the service you received was acceptable?

If you were asked to complete a customer satisfaction survey, how would your respond?

Welcome Fall 2009

Welcome to the Georgian College, Ski Resort Operations, blog for the Fall 2008 Service Delivery course.

Do what you do so well that they will
want to see it again and bring their friends.
WALT DISNEY