Serving Generation Y

How do we serve Generation Y....

1. What do GEN Y consumers expect from the service providers (retail, food and beverage staff, teachers)
2. How does GEN Y consumers expectations defer form their parents expectations?

Conduct ONE interview with a GEN Y consumer and post their perceptions/answers to the questions above.

FISH!

From the FISH Philosophy of customer service, which of the 4 principles can you relate to? Which do you feel you could implement within the first week of your new Co-Op?

What are your experiences.........

http://www.joelonsoftware.com/articles/customerservice.html

This article is great food for thought.

I am interested in your experiences as a customer;

Did you find the service you received was acceptable?

If you were asked to complete a customer satisfaction survey, how would your respond?

Welcome

Welcome to the Georgian College, Ski Resort Operations, blog for the Fall 2007 Service Delivery course