Put a little Disney at your Resort

Imagine: You have been engaged to integrate Disney customer service elements a ski resort settings.

Task: Develop one strategy to enhance the customer experience at your resort.

Example:

SHOW: I believe that one simple way that we could enhance the customer service experience is to instill in our staff that when they are in front of guests, they are on stage:

In Costume; name tags and uniform

Playing the part; role model behaviors, consider the impact on the customer when walking onto resort property and seeing three employees out front smoking.