Imagine: You have been engaged to integrate Disney customer service elements a ski resort settings.
Task: Develop one strategy to enhance the customer experience at your resort.
Example:
SHOW: I believe that one simple way that we could enhance the customer service experience is to instill in our staff that when they are in front of guests, they are on stage:
In Costume; name tags and uniform
Playing the part; role model behaviors, consider the impact on the customer when walking onto resort property and seeing three employees out front smoking.
Monday, October 12, 2009
Monday, September 7, 2009
Your Experiences
http://www.joelonsoftware.com/articles/customerservice.html
This article is great food for thought.
I am interested in your experiences as a customer;
Did you find the service you received was acceptable?
If you were asked to complete a customer satisfaction survey, how would your respond?
This article is great food for thought.
I am interested in your experiences as a customer;
Did you find the service you received was acceptable?
If you were asked to complete a customer satisfaction survey, how would your respond?
Welcome Fall 2009
Welcome to the Georgian College, Ski Resort Operations, blog for the Fall 2008 Service Delivery course.
Do what you do so well that they will
want to see it again and bring their friends.
WALT DISNEY
want to see it again and bring their friends.
WALT DISNEY
Monday, October 20, 2008
FISH!
From the FISH Philosophy of customer service, which of the 4 principles can you relate to? Which do you feel you could implement within the first week of your new Co-Op?
Monday, September 1, 2008
What are your experiences.........
http://www.joelonsoftware.com/articles/customerservice.html
This article is great food for thought.
I am interested in your experiences as a customer;
Did you find the service you received was acceptable?
If you were asked to complete a customer satisfaction survey, how would your respond?
This article is great food for thought.
I am interested in your experiences as a customer;
Did you find the service you received was acceptable?
If you were asked to complete a customer satisfaction survey, how would your respond?
Welcome to Fall 2008
Welcome to the Georgian College, Ski Resort Operations, blog for the Fall 2008 Service Delivery course.
Monday, October 22, 2007
Customer Interaction
Based on your recent experience in the role of customer service representative (phone or emai) what 3 principles/beliefs do you believe where reinforced by this exercise.
Example: I experienced that many callers used the words "ya" and "um" while speaking. You should be conscientious of using full sentences and avoiding slang.
Example: I experienced that many callers used the words "ya" and "um" while speaking. You should be conscientious of using full sentences and avoiding slang.
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