From the FISH Philosophy of customer service, which of the 4 principles can you relate to? Which do you feel you could implement within the first week of your new Co-Op?
13 comments:
Anonymous
said...
I believe that in the first little bit of co-op i can impliment the "Make their day" part of FISH. I will be working as a lift operator and have contact with skiers and snowboarders every day, i believe that by being pleasent and cheerful to the customers that i can in fact make their day alot better.
I think i can most relate to making their day and choosing my attitude. As an instructor i'm face to face with often uneasy customers, so i have to make them feel comfortable and confident. If i have a good, encouraging attitude towards them, and they learn and feel like they've accomplished something then they have a good day and experience.
Going into this next co-op, i will be working more with sales and customer service and i think "being there" is most relatable that i will have to focus on. Customers may talk, and ask the same questions, or another might ask the same 20 minutes later. i will have to make sure i don't tune them out, and dismiss their questions/concerns, as mundane and repetative as they may seem to me after several hours. Having the proper attitude will also have a roll in this, and i will have to choose my attitude to be positive, even if i don't feel it on a particular day
I truly feel that it is important to make the customers day. They are the reason why you are in business and if you are able to make their day then they will come back again and again. This is the most important job as a ski instructor. We have to be as happy and understanding of the situation that they are ina s possible if not then they may not want to eevr ski again. Our job is to not only teach them how to ski but to build their confidence and interest in the sport that we love. Also we are on the front lines as a customer service aspect of the resort and are a part of the face of the resort. Thsi is why I believe that making their day is important.
I can relate to "Choose your attitude" I had to work at keeping a positive attitude for a job I didn't like. I looked at the bright side of things which helped the day be more enjoyable.
First week of co-op, with whatever I end up doing,I will do my best to "make their day" How fun is the idea of entertaining people and making them laugh, smile, and enjoy themselves? Ski resorts are a lot of fun and guests should be treated the way we would want to be treated if we were in their shoes.
From the FISH philosophy the one I can relate to the most I think would be choose your attitude. No matter what you do things you do not agree with will be thrown at you and you will have to deal with it, wether you like it or not. In my last coop I had to deal with young children who had a really good habit at balling their eyes out. Some people would probably just want to walk away from the situation but I was able to choose my better attitude deal with the kids like they were real people and not just some brats.
This coop term I have a different job where I am organizing a bunch of different events at the resort. I am sure there will be some serious crunch times where I will be working crazy hours and will need to keep my energy up. Especially when doing tedious work like setting up fencing or something like that. I am looking forward to bring my happy go lucky attitude to this new coop and be able to build an awesome vibe around everyone I will be working with.
I would have to say that choosing your attitude. If you choose to be happy then thats what you will be and it will affect everyone around you. If you are in a Bad mood, it will affect how you treat others and how they treat you back.
Being there is another one I can relate too. Whether it is being there for your customers or being there for your other staff members. Helping out a customer in any way possible, whether it is providing them with information or helping them on the hill. As for staff if they need help doing something then you being there will get things done faster or even better.
I think i can impliment the FISH concepts 'Make Their Day' ideas. I work sometimes as a lift operator and sometimes as an snowboard/ski instructor so working directly with customers gives me the opportunity to make an impact on their day. Doing things like playing games and getting them involved can help me do this, just like it did for the workers at the fish market.
I think i can most relate to 'make their day' I'll be a lift supervisor this year and will be working on the lifts, i need to be happy and enthusiastic to make sure our customers are getting the satisfaction they wanted.
I think 'choose your attitude' can follow under that alot. If your in a good mood, people wil feel that and will keep them, but if your in a bad mood that will rub off on others and will displease alot of people.
This co-op i think i can most relate to choosing thir attitude and making their day. i'm going to show up for work with a big smile and a very positive attitude, as usual. i want people at work to be able to depend on me and have faith in my working capabilities. uhhhhhhn
From the FISH philosophy, the two principle's that I can truly relate to in the first week of my co-op would have to be "Play" ,and "Chose Your Attitude".
On my Co-op I work at Whistler Blackcomb in British Columbia on their ski school on a part-time basis. I teach a small group of elite skiers ages 8-12 on weekends throughout the entire winter season. It is my part of my job as a ski instructor to ensure that we play and have fun! Every time I instruct I must play as a way to implement specific skills without the class knowing. Playing also keeps the children engaged and most importantly happy!
In order to come to work as a ski instructor and play with your class you must choose an appropriate attitude. A positive attitude the best approach in working with children. I guarantee that as a ski instructor if you come to work with a positive attitude and play as much as possible you will succeed and be a great asset to your establishment.
from the fish philosophy i can relate to "choosing my attitude" i will be working as a rental technician so im usually one of the first staff that the guest comes in contact with. I set up many different ages and races of people and it is important for me to be interactive and in a pleasant mood with all of them. often customers will have a better experience if the staff are in a positive mood because this brightens their day. By choosing my mood it is also coming together with "making their day" if im in a good mood and im making the guest happy and laughing then this means i am making their day better! unlike the grumpy tim hortons employees at our school.
The FISH principle that I can most relate to is “choose your attitude.” A positive attitude is a building block. A negative attitude is poor customer service. The clients are coming to the ski hill to have a good positive experience. People usually do not use their leisure time to do something they hate. A positive attitude can help anyone in an organization to make the customer’s experience entertaining and pleasurable. Also, it makes the employees work more efficiently and happier. Whether it is a parking attendant to the CEO, a positive attitude is the basis of customer service and of employee relations.
Implementing a positive attitude during my first week of Co-op would be quite easy. I try to approach life with a positive attitude inside and outside of work. Positive attitudes towards life make life easier and seem like less of a battle. Like attracts like. Positive attracts positive. Negative attracts negative. What someone projects out toward the world they receive back.
Of the four FISH Principles. I think I can relate to choosing my attitude. It isn't really up to anyone but myself to act the way I do. A person can blame others for being in a bad mood, but when it comes down to it, it's YOU who chooses your own mood. I don't quite know what to expect in my CO-OP experience this season. I DO know that if I get upset, or overwhelmed, I'm going to have to look at things positively and try my best to stay in a good attitude. BAM!
13 comments:
I believe that in the first little bit of co-op i can impliment the "Make their day" part of FISH. I will be working as a lift operator and have contact with skiers and snowboarders every day, i believe that by being pleasent and cheerful to the customers that i can in fact make their day alot better.
I think i can most relate to making their day and choosing my attitude. As an instructor i'm face to face with often uneasy customers, so i have to make them feel comfortable and confident. If i have a good, encouraging attitude towards them, and they learn and feel like they've accomplished something then they have a good day and experience.
Going into this next co-op, i will be working more with sales and customer service and i think "being there" is most relatable that i will have to focus on. Customers may talk, and ask the same questions, or another might ask the same 20 minutes later. i will have to make sure i don't tune them out, and dismiss their questions/concerns, as mundane and repetative as they may seem to me after several hours. Having the proper attitude will also have a roll in this, and i will have to choose my attitude to be positive, even if i don't feel it on a particular day
I truly feel that it is important to make the customers day. They are the reason why you are in business and if you are able to make their day then they will come back again and again. This is the most important job as a ski instructor. We have to be as happy and understanding of the situation that they are ina s possible if not then they may not want to eevr ski again. Our job is to not only teach them how to ski but to build their confidence and interest in the sport that we love. Also we are on the front lines as a customer service aspect of the resort and are a part of the face of the resort. Thsi is why I believe that making their day is important.
FISHy business..
I can relate to "Choose your attitude" I had to work at keeping a positive attitude for a job I didn't like. I looked at the bright side of things which helped the day be more enjoyable.
First week of co-op, with whatever I end up doing,I will do my best to "make their day" How fun is the idea of entertaining people and making them laugh, smile, and enjoy themselves? Ski resorts are a lot of fun and guests should be treated the way we would want to be treated if we were in their shoes.
From the FISH philosophy the one I can relate to the most I think would be choose your attitude. No matter what you do things you do not agree with will be thrown at you and you will have to deal with it, wether you like it or not. In my last coop I had to deal with young children who had a really good habit at balling their eyes out. Some people would probably just want to walk away from the situation but I was able to choose my better attitude deal with the kids like they were real people and not just some brats.
This coop term I have a different job where I am organizing a bunch of different events at the resort. I am sure there will be some serious crunch times where I will be working crazy hours and will need to keep my energy up. Especially when doing tedious work like setting up fencing or something like that. I am looking forward to bring my happy go lucky attitude to this new coop and be able to build an awesome vibe around everyone I will be working with.
I would have to say that choosing your attitude. If you choose to be happy then thats what you will be and it will affect everyone around you. If you are in a Bad mood, it will affect how you treat others and how they treat you back.
Being there is another one I can relate too. Whether it is being there for your customers or being there for your other staff members. Helping out a customer in any way possible, whether it is providing them with information or helping them on the hill. As for staff if they need help doing something then you being there will get things done faster or even better.
I think i can impliment the FISH concepts 'Make Their Day' ideas. I work sometimes as a lift operator and sometimes as an snowboard/ski instructor so working directly with customers gives me the opportunity to make an impact on their day. Doing things like playing games and getting them involved can help me do this, just like it did for the workers at the fish market.
I think i can most relate to 'make their day'
I'll be a lift supervisor this year and will be working on the lifts, i need to be happy and enthusiastic to make sure our customers are getting the satisfaction they wanted.
I think 'choose your attitude' can follow under that alot. If your in a good mood, people wil feel that and will keep them, but if your in a bad mood that will rub off on others and will displease alot of people.
hello everyone,
This co-op i think i can most relate to choosing thir attitude and making their day.
i'm going to show up for work with a big smile and a very positive attitude, as usual. i want people at work to be able to depend on me and have faith in my working capabilities. uhhhhhhn
From the FISH philosophy, the two principle's that I can truly relate to in the first week of my co-op would have to be "Play" ,and "Chose Your Attitude".
On my Co-op I work at Whistler Blackcomb in British Columbia on their ski school on a part-time basis. I teach a small group of elite skiers ages 8-12 on weekends throughout the entire winter season. It is my part of my job as a ski instructor to ensure that we play and have fun! Every time I instruct I must play as a way to implement specific skills without the class knowing. Playing also keeps the children engaged and most importantly happy!
In order to come to work as a ski instructor and play with your class you must choose an appropriate attitude. A positive attitude the best approach in working with children. I guarantee that as a ski instructor if you come to work with a positive attitude and play as much as possible you will succeed and be a great asset to your establishment.
from the fish philosophy i can relate to "choosing my attitude" i will be working as a rental technician so im usually one of the first staff that the guest comes in contact with. I set up many different ages and races of people and it is important for me to be interactive and in a pleasant mood with all of them.
often customers will have a better experience if the staff are in a positive mood because this brightens their day. By choosing my mood it is also coming together with "making their day" if im in a good mood and im making the guest happy and laughing then this means i am making their day better! unlike the grumpy tim hortons employees at our school.
The FISH principle that I can most relate to is “choose your attitude.” A positive attitude is a building block. A negative attitude is poor customer service. The clients are coming to the ski hill to have a good positive experience. People usually do not use their leisure time to do something they hate. A positive attitude can help anyone in an organization to make the customer’s experience entertaining and pleasurable. Also, it makes the employees work more efficiently and happier. Whether it is a parking attendant to the CEO, a positive attitude is the basis of customer service and of employee relations.
Implementing a positive attitude during my first week of Co-op would be quite easy. I try to approach life with a positive attitude inside and outside of work. Positive attitudes towards life make life easier and seem like less of a battle. Like attracts like. Positive attracts positive. Negative attracts negative. What someone projects out toward the world they receive back.
Of the four FISH Principles. I think I can relate to choosing my attitude. It isn't really up to anyone but myself to act the way I do. A person can blame others for being in a bad mood, but when it comes down to it, it's YOU who chooses your own mood. I don't quite know what to expect in my CO-OP experience this season. I DO know that if I get upset, or overwhelmed, I'm going to have to look at things positively and try my best to stay in a good attitude. BAM!
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